“Event” means the event(s) which You have bought a Ticket to attend with NOW Live Events or NOW Festival

“Promoter” or “Us” for NOW Live Events and NOW Festival means Now Productions UK. Limited, including the company’s subsidiaries, holding companies, any subsidiaries of its holding companies and its agents, contractors, sub-contractors, representatives, servants and employees.

“Terms and Conditions” means these terms and conditions.

“Venue” means the site at which the Event takes place

“Ticket” means any valid ticket which permits You to attend each respective Event

“You” means you as the holder of the Ticket and “Your” shall be read accordingly.

 

A. STATUS OF THESE TERMS AND CONDITIONS

1. These Terms and Conditions incorporate, and should be read in accordance with, the terms and conditions of Paypal from which You purchased Your Ticket, copies of which are available upon request from Paypal. In the event of any inconsistency between these Terms and Conditions and the terms and conditions of Paypal, these Terms and Conditions shall prevail.
2. All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Promoter prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions on Your behalf and on behalf of any person for whom You are purchasing Tickets.
3. These terms and conditions are subject to change from time to time without notice and in our sole discretion. We will notify You of amendments to these terms and conditions by posting them to this website.

 

B. TICKETS, TIMES, REFUNDS AND CANCELLATION

1. Only customers holding a valid Ticket will be admitted to the Event. You must retain this Ticket on Your person at all times during the Event.
2. Your Ticket may be invalidated if any part of it is removed, altered or defaced.
3. Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions.
4. The Promoter will not be responsible for any Ticket that is lost, stolen or destroyed. You are solely responsible for the safe-keeping of Your Ticket. It is not always possible to issue duplicate Tickets. If duplicates are issued, a reasonable administration fee may be charged.
5. Price and availability information is subject to change without notice.
6. Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.
7. Tickets are personal revocable licences and shall at all times remain the property of the Promoter and subject to these Terms and Conditions. You may not re-sell or transfer a Ticket for commercial gain. If a Ticket is re-sold, transferred or advertised for profit or commercial gain or used for competitions, promotions or hospitality packages by anyone other than the Promoter, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund.
8. Tickets are sold subject to the Promoter’s right to alter or vary the published Event programme which may result in changes to the performance line-up, event times or any other aspect of the Event. The Promoter reserves all rights in this regard. Any published start times at the Event are subject to change. The Promoter shall not be liable for any change of a published start time.
9. All advertised times are approximate and subject to change. It is Your responsibility to make appropriate arrangements to ensure that You arrive at the Venue in sufficient time in case the Event starts early and to ensure that You are able to stay until the close of the Event should You wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times.
10. In the event of a cancellation, postponement or Material alteration of the Event (defined below) You will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket agent from whom You purchased a Ticket.

A “Material” alteration is a change which in our reasonable opinion makes the Event materially different to the Event which purchasers of the Ticket could reasonably expect. Changes to performance times, supporting acts shall not be considered a Material alteration. A Material alteration is judged by reference to the nature and billing of each Event. The Event is judged by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by an artist will not entitle You to a refund, regardless of their position on the bill.

1. In order to claim Your refund please refer to the terms and conditions of the authorised ticket agent from which You purchased Your Ticket for details of how to claim a refund. The point of sale may not make a refund if You fail to follow the instructions provided within the notified timeframes. Refunds will only be made to the person who purchased the Tickets.
2. It is Your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material alteration. Information on such matters will be made available on behalf of the Promoter as soon as reasonably practicable on the Promoter’s and/or Venue’s website and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material alterations can sometimes arise immediately prior to an Event.
3. Tickets will not be refunded where they have been used to gain entry to the Event, or where You are able to and choose to attend a postponed Event.

 

C. THE EVENT

1. The Event is subject to licence.
2. The Promoter reserves the right to refuse You entry to and/or eject You from the Event. In particular but without limitation You may be refused admission to or removed from the Event for any of the following reasons: for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if, in the Promoter’s reasonable opinion, You are acting under the influence of alcohol or drugs; if You breach these Terms; and/or if Your Ticket is void.
3. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact the Promoter or a steward promptly since complaints are very difficult to deal with after the Event.
4. By attending the Event, You give Your express consent to Your actual or simulated likeness being included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world, the copyright to which shall be owned by the Promoter or its contractors without payment or compensation. If You attend an Event with Your child aged under 18 years You give the foregoing Your express consent on their behalf. This includes filming by the police or security staff that may be carried out for the security of customers.
5. Due to legal artist performance rights and royalty obligations, You cannot bring any video or audio recording equipment or any camera which is over 35mm or with a detachable lens into the venue / onto the site. You will not be allowed to enter the site if You bring equipment that, at the discretion of our security, infringes on these rules.
6. There will be no admission to the Event before the designated opening times on any day of the Event. Last admission to the Events will be 20 minutes after start time of the Event.
7. Individual venue opening times and admission times are at the discretion of the venue managers.
8. You must comply with any and all instructions given to You by the Promoter and/or all Venue stewards and staff at the Event.
9. All guests are asked to observe and comply with safety advice, site signage and ‘No Smoking’ areas. Normal statutory rules and regulations apply and should be observed at the Event and failure to do so may result in ejection from the Event.
10. You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
11. To the extent permitted by law and with Your consent, personal information provided by You to the Promoter will be used for all purposes reasonably connected with the operations of the Event and the Promoter including (but not limited to): providing You with details of forthcoming connected events, offers and services; providing You with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity; supplying You with the goods that You request or in which the Promoter reasonably believes You may be interested; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to the Promoter’s professional advisors and such other parties as it considers necessary in the administration of its business. The Promoter will not use or disclose Your personal information other than as set out in these Terms and Conditions without Your prior consent. If You have any queries about this, please write to Now Productions UK., 40a Forest Hill Road, London, SE22 0RR.You will be given the opportunity to unsubscribe from such marketing communications when You place Your order and You can unsubscribe from any email communications You receive from the Promoter by following the unsubscribe link.

 

D. SPECIFIC REQUIREMENTS FOR ACCESS

1. The Promoter takes the needs of customers who are disabled or who have other access requirements very seriously and actively encourages people of all abilities to attend the Event.
2. If You have access requirements for an Event please register Your requirements through the following email address as set out in our Accessibility Policy of each Event at . All email and post notifications must be received at least 7 days before the event commences.
3. The Accessibility Policies are incorporated into and form a part of these Terms and Conditions.
4. If You have not notified the Promoter of Your access requirements in advance we cannot guarantee that we will be able to cater to Your needs, though we will use reasonable endeavours to do so.

 

 E. LIABILITY

1. You agree that the Promoter, its servants or agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Promoter or its servants or agents): (a) in any circumstances where there is no breach of a legal duty of care owed by the Promoter or any of its servants or agents; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by the Promoter, its servants or agents); and/or (c) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions.
2. For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond the Promoter’s control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements and/or acts or regulations of national or local governments. The Promoter will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.
3. The Promoter will not have any liability to You whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or the cancellation of the Event.

 

F. GENERAL

1. To the fullest extent permissible in law, the Promoter shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.
2. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.
3. If the Promoter delays or fails to enforce any of these Terms and Conditions it shall not mean that the Promoter has waived its right to do so.
4. Any person, other than the Promoter, who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
5. Nothing in these Terms and Conditions and no action taken by You or the Promoter under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Promoter.
6. These Terms and Conditions constitute the entire agreement between the parties in connection with the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Promoter relating to the subject matter of these Terms and Conditions.
7. Nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation.
8. These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.